Blu-ray Player Version 1.11 Available

The new version of the blu-ray firmware (version 1.11) is available. Thanks for hanging in there while we got it ready.

Follow these instructions to update your player:

1. Turn on the player
2. Press the setup button (this will bring up the setup screen)
3. Navigate to System > Upgrade > Network and press the OK button
4. You should see a message that says “CURR:12470, SERVER:12480 continue upgrade?”. Press the OK button to continue*. (See note below)
5. The player will download the software and then give a message “front end file found,version:. UPGRADE?” Press the OK button to continue.
6. Another message will appear saying “An upgrade file has been found! Start Upgrading with version?”. Press the OK button to continue.
7. The new software will be installed and the player will reboot.
8. Upon reboot you will be prompted to go through the Setup Wizard.

A couple of notes about this update:

• When you navigate to the ClearPlay menu you will be prompted for a 4 digit pin. Unless you’ve already set a pin value, the default is four zeros (0000). If you’d like to change it go to Security > Change Password.
• We’ve found that the WIFI connection can be unstable. If possible use an ethernet connection.
• You can confirm that you have the correct version of the software (1.11)  going to the set up menu and then pressing the left navigation button. You should see it say “Software Version     BD-Clearplay V1.11”

* NOTE: If at step 4 you get a message that says “Invalid Upgrade File!” this means that your player isn’t connected to the internet (I know what you’re thinking . . . why doesn’t the message just say that . . . we’re working on that 🙂 . . .). This is likely caused by the unstable wifi connection. To make sure your player can connect to the internet use an ethernet connection by:

1. Plugging an ethernet cable from your router or modem to the player.
2. Go to Setup > Network > Interface and choose “Ethernet”
3. Reboot your player.

Blu-ray Player Conference Call Notes (8-13-2014)

Here are some abbreviated notes from the call:

1. Roadmap
Dates are flexible and dependent on critical defects that need attention first.

Version 1.0

• Auto-updated Firmware (This week)
• Various Defects (Late August)
• Wireless Filter Retrieval (September)
• Playback Optimization (September)
• Trick Mode (September)
• WEB UI Basic (Late September)

Version 2.0

• BD Seamless Skipping (Early October)
• DVD Seamless Skipping (Early October)

Version 3.0

• WEB UI with Account Info (October)

2. Defects

• Slowness in UI
• Filtering is off for some movies
• Player Freezes (Memory Leak)
• Some Discs not Recognized
• Update Grammatical Errors
• Indicate that ClearPlay filtering is on during playback
• Display time on front display during playback
• Wireless Filterstick doesn’t work when player is in Standby
• Wifi Dongle – Call tech support (866-788-6992)
• Slowness – The player doesn’t do things simultaneously.

3. Questions

Q. How Long Before the next system update?  What fixes/changes will be included?
A. This week will be our next update. It will include (Auto-upgrade feature, Keep WIFI network and credentials, re-tooling). The next release will allow the ability to choose your filtering level.

Q. Why the delay in the release of Blu-Ray filters?
A. Blu-ray filters can’t be copied from their DVD counterparts. It requires the same amount of effort to create. We are re-tooling our processes and workflows to speed up the process. Look for the rate of releases to increase in the coming weeks and months.

Q. I just received my blu-ray player yesterday and noticed that there is an ethernet port.  Do you have to use wi-fi or can you use ethernet?
A. You can use either.

Q. What is a realistic release schedule for more blu ray filters?
A. All new releases will be supported with our weekly filter release. Older movies will be added by popularity on a weekly basis. We are planning on eventually supporting our complete library of over 4000 titles.

Blu-ray Player Conference Call

What has your experience been so far? What bugs have you seen? Do you have questions about the player roadmap? With a couple of weeks under our belt now, we’d like to share with you the latest information on the player as well as answer some of your questions.

Save the Date
When: 8/13/2014 @ 3:00pm MST
Number: (605) 562-3140
Access Code: 609823
Email: bluray.call@clearplay.com

Call into the conference line to listen. Ask questions via email. I’ll give an overview of the roadmap, our current status, and answer questions sent via email. I look forward to hearing from you!

Blu-ray Player Roadmap

The beta release of our Blu-ray players is here! We’ve set up a small pilot group to give feedback on some basic features before we start sales to the general public.

The purpose of this blog is to update you on the player’s progress and provide a forum for your feedback. We’ve also put together a roadmap for those interested in knowing the features the player will support. Come back often for the latest information!

Beta (June 30th)
The player will support:

• Both DVD and Blu-ray formats.
• Watching family friendly presentations based on your personal settings.
• Blocking movies based on MPA rating (Parental Controls).
• Player improvements manually installed via the players wireless connection.

Known Issues:

• .5 to 1 second pause when content is skipped during playback.
• FFWD/RWD/Chapter Forward/Chapter Back are not supported.
• Movie Filters can only be retrieved using a standard USB filter stick.

Version 1.0 (August)
The player will now also support:

• FFWD/RWD/Chapter Forward/Chapter Back supported.
• Movie Filters retrieved automatically via the built-in wireless connection or a standard USB filter stick.
• Player improvements automatically installed via the players wireless connection.
• Other fixes for important issues raised by the beta group.

Known Issues:

• .5 to 1 second pause when content is skipped.

Version 2.0 (September)
The player will now also support:

• Completely updated design for the user interface (screenshot provided).

Known Issues:

• .5 to 1 second pause when content is skipped.

Version 3.0 (October)
The player will now also support:

• Seamless playback during skip events (.5 to 1 second pauses no longer occur)
• Basic user account management now available directly through the player.

Version 4.0 (November)
The player will now also support:

• Tablet and Mobile interface
• Ability to prevent or allow playback of specific movie titles